Our Commitment
Customer service and support centered on you. Our commitment to our customers is to help make doing business easier. Rather than resting on simple platitudes about serving our customers, we actively measure how well we accomplish the task of providing exceptional service so we can learn where and how to improve the experience for our partners in floorcovering.
Avg. Call Wait Time
Our Customer Service Team takes pride in quick and friendly service. We measure the average time it takes to answer incoming calls from our retail partners and work to ensure every call is picked up in a timely fashion.
Warehouse Inventory Accuracy
Our Warehouse and Logistics Teams work hard to keep a clean and accurate record of all incoming and outgoing inventory. Our goal is to be able to provide retail partners with inventory information they can rely on without a doubt.
Delivery Accuracy
Our Logistics Team’s goal is to ensure retailers receive goods in a timely fashion, in line with the expectations our Customer Service Team sets for delivery dates through our shipping partners. We understand customers rely on the time frames we provide and do all we can to track how well we measure up to our goals of on time deliveries.
